Return & Refund Policy

We want you to have a smooth and satisfying experience while shopping for gifting items and home décor. Please review the policy below for returns, replacements, and refunds.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, undamaged, and in original packaging with all tags intact.
• Products that are customized, personalized, or made-to-order are not eligible for return unless received damaged or defective.

2. Damaged or Defective Items

• If you receive a damaged or defective product, please contact customer support within 48 hours of delivery.
• Share clear photos/videos of the product and packaging for verification.
• After approval, a replacement or full refund will be provided.

3. Return Process

• To initiate a return, contact customer support at:
• suryansh2006saxena@gmail.com
• Provide your order details and reason for return.
• Once approved, return instructions will be shared.
• Items must be shipped back within the given timeframe.

4. Refund Policy

• Refunds are processed after the returned item is received and inspected.
• Approved refunds will be credited within 5–10 business days to the original payment method.
• In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

5. Non-Returnable Items

• Personalized/custom-made products
• Items damaged due to misuse or improper handling
• Products returned without original packaging

6. Shipping Charges

• Original shipping charges are non-refundable.
• Return shipping cost may be borne by the customer unless the product is defective or incorrect.

7. Order Cancellation

• Orders can be cancelled only if they have not been shipped.
• Once shipped, cancellation is not possible.

8. Important Notes

• Slight variations in color, texture, or design may occur due to lighting or handmade nature of products. These are not considered defects.
• The decision on returns/refunds will be final after inspection.